Frequently Asked Questions

J'ai passé une commande, mais je n'ai jamais reçu d'e-mail de confirmation ?

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Combien de temps après avoir passé ma commande sera-t-elle expédiée ?

Combien de temps faut-il pour expédier à l'international

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Remboursez-vous les frais d'expédition ?

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Combien de temps faut-il pour expédier à l’international ?

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Comment modifier ou annuler ma commande ?

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Can I change or cancel my order?

Once an order is placed, changes or cancellations can only be accommodated before the order is processed. Please contact us as soon as possible if you need to make any adjustments.

When can I pick up my order?

You will receive an email notification when your order is ready for pick-up. Typically, orders are ready within the same day if all items are in stock.

What are the opening hours of the warehouses?

Click here to view the opening hours of our two warehouses in Toronto and Montreal. You can pick up your order anytime during our opening hours.

Where do you ship to?

We ship throughout Canada. Shipping costs apply to delivery orders. Please contact us for an estimated shipping cost.

How do I change my delivery address?

You can change your delivery address by emailing us at sales@ggshardware.com or calling us at 905-264-1600 for Toronto order and emailing us at infoqc@ggshardware.com or calling us at 514-547-3422 for Montreal order. Note that address changes cannot be made once the order has been shipped.

How can I track my order?

Tracking information will be provided via email and Order History page of your account once your order is shipped. You can use this information to monitor your shipment's progress.

How long will it take for my items to arrive?

Delivery times vary based on location. Generally, orders within the GTA or Montreal area take about 3 days to arrive.

How much does shipping cost?

Shipping costs depend on the weight, size, and destination of your order. For an estimated shipping cost, please contact us.

How quickly will my order be shipped?

Orders are typically shipped within 48 hours of receipt. In the event of any delays due to stock issues or other unforeseen circumstances, we will notify you by email as soon as possible.

Is Express Shipping available?

Yes, we offer express shipping services as an option. However, not all of the orders are eligible. Please contact our Customer Service Team if you need expedited delivery; we'll do our best to accommodate your request.

How can I register for an account?

Go to the registration page and click “Create your purchasing account.” Fill out the required details and click “Submit.” Once your account is created, you will receive a confirmation email and can begin placing orders.

What to do if I forget my passwords?

Click “Forgot your password?” on the login page, enter your email address, and follow the instructions in the email we send you to reset your password.

Can you provide special quotations for large/bulk orders?

Yes, we can. For special quotations on large orders, for Toronto order, please email us at sales@ggshardware.com or call us at 905-264-1600. For Montreal order, please email us at infoqc@ggshardware.com or call us at 514-547-3422.

Do you have any drawing showing the dimension of each product?

Yes, we offer detailed drawings for individual products showing dimensions and structure. Log in or register as a member to view PDF drawings on the product page. If a drawing is not available, email us at sales@ggshardware.com and we will provide it.

What Are Railing Fittings Required For My Project?

The required railing fittings depend on your project's specific needs, including material, style, and goals. If you’re unsure, contact us via email or phone, and our technical support team will assist you in determining the right fittings.

Can I Install The Railing Myself?

Yes, you can install the railing yourself. We provide installation guides with your railing hardware and glass kit. For any assistance, contact our customer support team at 905-264-1600 or email us at sales@ggshardware.com, and we will be happy to help.

FAQ